GUARANTEES

EU rules, a seller must repair, replace, or give you a full or partial refund if something you buy turns out to be faulty or doesn’t look or work as advertised. You always have the right to a minimum  one month  (30) days guarantee, at no cost. However, national rules in your country may give you extra protection.

You can return any purchase within 14 days without justification (see 14-day cooling-off period). After 14 days, you can usually only ask for a partial or full refund if it's not possible to repair or replace the goods. Please note that you might not be entitled to a refund if the problem is minor (such as a scratch on a box).

Extra protection

Shops or manufacturers might offer you an additional commercial guarantee (also known as a "warranty"). This can give you better protection but can never replace or reduce the minimum 30 days guarantee. The conditions should be laid down clearly in the commercial guarantee, and if they are less advantageous than the conditions that were advertised by the seller, the more advantageous ones apply.

If you buy a product or service online, you have the right to return it within 14 days of delivery without providing any justification. For service contracts, the cooling off period expires 14 days after the day the contract was agreed. If the cooling-off period expires on a non-working day, your deadline is extended until the next working day. This is called the right of withdrawal.

(acquisition meaning): info@a-nour.com